The NRB Debate will return on 19 March 2019 at Manchester Central alongside NRB19
Galvin At Windows & star of First Dates, Fred Sirieix headlines Bruntwood NRB Debate 2018
Easily the most recognisable maître d’ in the country, Fred Sirieix, general manager at Michelin-starred Galvin at Windows and star of Channel 4’s First Dates, will talk openly and honestly with Northern Restaurant & Bar CEO Thom Hetherington about the importance of front of house.
The Bruntwood NRB Debate also features an expert panel which will discuss how new technology is creating significant change and challenges in hospitality. As a research business in the sector, CGA are well aware of the growing technological choices available to hospitality operators. Deciding which of the many fantastic suppliers is right for you is one thing, but how do you maximise the use of these tools to you and your businesses benefit? And how do you utilise the data that these tools often create? Covering customer acquisition and retention, visitor experience, and operational systems, this panel will present the latest innovation and insight, and how to ensure that tech is there to drive benefit where it matters most, to the customer. The panel will be chaired by Jamie Campbell, Retail Business Unit Director at CGA.
Tuesday 20 March
Tickets are £55+VAT and can be purchased via Eventbrite below or at reception on the day.
Cobden Suite30 mins
Light lunch served for all ticket holders ahead of the Bruntwood NRB Debate.
Cobden Suite60 minsA discussion on how new technology is creating significant change and challenges in hospitality, but also presenting enormous opportunities for the most agile operators.Chairperson
Cobden Suite60 minsEasily the most recognisable maître d’ in the country, Fred Sirieix, general manager at Michelin-starred Galvin at Windows and star of Channel 4’s First Dates, will talk openly and honestly with Northern Restaurant & Bar CEO Thom Hetherington about the importance of service.Chairperson
Headline Partner Bruntwood
This year’s debate will be sponsored by Bruntwood, whose properties across Manchester, Liverpool, Leeds and Birmingham, house an array of leading operators. One of their latest developments is ‘Hatch’ an exciting new retail and leisure pop up space under the Mancunian Way on Oxford Road. ‘Hatch’ occupies the space under the city’s iconic flyover, offering a range of pop-up and semi-permanent retail fixtures designed to attract aspiring entrepreneurs and established traders looking to try something new.
Andrea George, head of retail and leisure leasing at Bruntwood, said: “The NRB Debate has rapidly become one of the annual highlights of the UK hospitality industry and we are excited to become its headline supporter for the very first time. We're keen to collaborate and build partnerships with organisations like Northern Restaurant & Bar to encourage creativity, insight and innovation to help drive economic development in our city regions.”
Secret Service by Fred Sirieix
Secret Service is a no-holds-barred look at the service industry: its highs, its lows, the eccentric characters. From dangerous liaisons under dining tables to after-hours punch-ups, the UK's most famous maître-d' Fred Sirieix spills the beans on this edgy industry in the front-of-house reply to Anthony Bourdain's Kitchen Confidential.
With over 25 years' experience of charming guests at the world's top restaurants, Fred has seen it ALL. He can tell you how to get a table at a restaurant that's booked solid for months ahead, how to secure the best seat in the room, how to spot when you’re being 'upsold'. And he's got all the gossip on what goes on behind the scenes the furious paddling under the surface while the waiting staff glide effortlessly around the dining room.
Fascinating, funny and touching, Fred's natural empathy, charm and candour make this an essential read for anyone who's ever stepped foot inside a restaurant - and he will inspire anyone ambitious to be a part of this extraordinary industry.
Read Fred's interview with NRB18 media partner The Caterer. The general manager of Galvin at Windows and maître d’ for Channel 4’s First Dates tells Katie Pathiaki his pet first date hate and why hospitality is like champion boxing continue reading.