Easily the most recognisable maître d’ in the country, Fred Sirieix, general manager at Michelin-starred Galvin at Windows and star of Channel 4’s First Dates, will talk openly and honestly with Northern Restaurant & Bar CEO Thom Hetherington about the importance of front of house.
The Bruntwood NRB Debate also features an expert panel which will discuss how new technology is creating significant change and challenges in hospitality. As a research business in the sector, CGA are well aware of the growing technological choices available to hospitality operators. Deciding which of the many fantastic suppliers is right for you is one thing, but how do you maximise the use of these tools to you and your businesses benefit? And how do you utilise the data that these tools often create? Covering customer acquisition and retention, visitor experience, and operational systems, this panel will present the latest innovation and insight, and how to ensure that tech is there to drive benefit where it matters most, to the customer. The panel will be chaired by Jamie Campbell, Retail Business Unit Director at CGA.
Tuesday 20 March
Tickets are £55+VAT and can be purchased via Eventbrite below or at reception on the day.